Privacy Policy

Crayna is a business-to-business service: our users are pest control companies, not individual consumers. This Privacy Policy explains what personal information we collect from the businesses that use the service (“you” or the “Company”) and from visitors to our website, how we use it, and the choices you have. We do not market to, serve or sell to general consumers directly.

This policy does notgovern the data of the callers who dial your Crayna number. Those callers are your customers, and their information - phone numbers, names and call content - is processed on your behalf to provide the service to you. Under India’s Digital Personal Data Protection Act, 2023 (the “DPDP Act”), your company is the Data Fiduciarywith respect to your customers’ personal data, and Crayna processes that data as a Data Processor on your instructions. If you are a caller who has questions about how your information is handled, please contact the pest control company you called.

By using Crayna, you agree to the practices described here. If you do not agree, please do not use the service.

Information you provide when you sign up

You sign in with Google OAuth, which gives us your name, email address and profile picture from your Google account.

Information about your company

When you configure your agent, you provide details about your business: company name, website URL, phone numbers, service area, pest types covered, pricing, offers, hours of operation and other settings that shape how your agent speaks and acts.

Your website content

If you provide your website URL, we process its public pages and store the content so your agent can answer questions about your business. We only use this content to serve your agent.

Dispatch software credentials

If you connect a dispatch provider such as ServiceTitan, Housecall Pro, Jobber, Kickserv or Workiz, we store your API credentials. They are encrypted at rest and used only to sync calls and bookings on your behalf.

Payment information

Billing is handled by our payment provider, Dodo Payments. We do not see or store your card details - our provider keeps a tokenized reference we use to charge the monthly subscription.

Call data (processed for you)

Calls handled by your agent produce: the caller’s phone number and caller-ID name, a full transcript, an AI summary, the call outcome (booked, emergency or config-gap), booking details, and metadata such as time and duration. This data belongs to your company and is visible in your dashboard. As noted above, we process it on your behalf.

Website usage data

Like most websites, we may collect standard analytics - pages visited, browser type, approximate location, referral source - via cookies and similar technologies to understand how our site is used.

We use the information we collect to:

• Provide the service: answer calls, book jobs, flag emergencies and answer questions;
• Sync booked jobs to your dispatch software when you authorize it;
• Produce call summaries, transcripts and weekly analytics in your dashboard;
• Train and improve your agent from your website content and knowledge items;
• Operate and secure the platform, prevent abuse and fraud, and debug issues;
• Communicate with you about your account, billing and service changes;
• Comply with legal obligations and protect our rights.

We may use aggregated or de-identified information - which cannot identify any company or caller - to improve the service and understand usage patterns.

We do not sell your data

We never sell personal information. We never have, and we never will. Call transcripts, summaries and caller details are never shared with any company other than the business that owns the call.

We share information only in these limited circumstances:

• With your company. All call data is available to the company that owns the Crayna account, for its own business use.
• With your dispatch software. When you connect ServiceTitan, Housecall Pro or another provider, we send and receive caller and booking information with that provider on your behalf and under their terms.
• With service providers. We use trusted third-party providers to operate the service - including telephony, hosting and storage providers, the AI providers that power your agent, and Dodo Payments for billing. They receive only what is needed to perform their role and are bound by confidentiality obligations.
• For legal reasons. We may disclose information when required by law, subpoena or court order, to protect our rights or the safety of any person, or in connection with an investigation of prohibited use.
• Business transitions. In the event of a merger, acquisition or sale of assets, your information may be transferred to the successor entity, which remains bound by this policy.

Calls handled by Crayna are answered by an automated AI agent, and are transcribed and summarized so you can see exactly what happened. Callers hear an automated assistant, and the service will make customary disclosures that the call is with an AI agent and may be recorded or transcribed where applicable law requires.

Your responsibility: you are responsible for complying with the call-recording, consent and AI-disclosure requirements under the laws that apply to your business - in India and in any other jurisdiction where your callers are located. This is your business relationship with your callers - we make every effort to help, but you should confirm your announcements satisfy local requirements.

We keep data only as long as needed to provide the service:

• While your account is active: call logs, transcripts, summaries, scraped website content and configuration are retained so your dashboard keeps working.
• After you cancel: your company data is deleted from our active systems within 30 days, and from backups within 60 days.
• Phone numbers: Crayna-provisioned numbers expire after 30 days unless renewed, in line with our carrier’s lifecycle.
• We may retain data longer where required by law, to resolve disputes, or to enforce our agreements.

We use industry-standard measures to protect your data: encrypted storage for dispatch credentials (encryption at rest), TLS encryption in transit, restricted access to production systems, and security reviews of our vendors. No method of transmission or storage is 100% secure, but we work hard to keep your information safe.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate information;
• Request deletion of your data (when you close your account, we handle this automatically);
• Export your data, such as your call logs and transcripts;
• Object to or restrict certain processing, where applicable.

To exercise any of these rights, email ryanferds23@gmail.com. We respond to verified requests within 30 days. Remember: callers who dial your number should direct their requests to you, since their data is held on your behalf - and you can export or delete it from your dashboard or by contacting us.

Under the DPDP Act, data principals in India have the right to know what personal data has been processed, to seek correction or erasure, and to lodge a complaint with the Data Protection Board of India if they are not satisfied with our response. We honour these rights for all users, regardless of location.

Our service is not directed to children. We do not knowingly collect personal information from children. Under the DPDP Act, a child is anyone under the age of 18, and processing a child’s data requires the verifiable consent of a parent or lawful guardian. If you believe a child has provided us with personal information, contact us and we will delete it.

Crayna is an Indian product operating from India. Your data is stored on cloud infrastructure and processed with the help of third-party service providers (hosting, telephony and AI processing), which may be located in India, the United States or other countries. By using the Service you consent to your data being stored, transferred and processed on that infrastructure. We will not transfer your data except as described in this policy or as required by applicable law.

We may update this policy from time to time. The “Last updated” date at the top reflects the latest revision. Material changes will be announced by email to your account address. Your continued use of the service after changes take effect means you accept the updated policy.

Questions about this policy, or requests about your data? Contact us at ryanferds23@gmail.com.

Grievance redressal: if you believe your personal data has been handled improperly, write to us at the address above. We acknowledge grievances within 15 days and aim to resolve them within 45 days, consistent with the DPDP Act. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Read our Terms of Service.