Invoice demo
A caller asks for an invoice to be sent over and the receptionist handles it end to end.
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Never miss another service call.
Your 24/7 AI receptionist answers every call, quotes your prices, and books jobs straight into ServiceTrade so you never lose a job to voicemail.
Dispatch
Connects to your existing ServiceTrade account.
Jobs land straight on your board. Setup takes about 10 minutes and needs no technical skills.
Telephony
Answers on your own number.
Bring your Twilio account and connect with your existing business numbers.
How it works
From a ring to a booked job.
Here’s how a typical call flows: answered, details taken, job booked in ServiceTrade.
Rodent booking demo
A rodent emergency call is answered, quoted and booked into ServiceTrade.
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Features
What your receptionist handles.
Call Answering
Your AI receptionist answers incoming calls 24/7, even when your team is busy, on another job, or away from the office. Every caller gets a professional response instead of voicemail.
Job Booking
Your receptionist understands the customer's problem, collects the necessary details, checks real availability, and helps book the service. Customers confirm the appointment details before it's finalized.
Emergency Handling
When a caller reports a serious safety hazard, your receptionist follows the appropriate safety procedure and alerts your team. For urgent property problems, it can initiate emergency job booking and escalate to a person where configured.
Caller Self-Service
Let your receptionist handle routine enquiries, capture callback requests, and help customers manage eligible appointments. Your team can focus on service delivery instead of repeatedly answering the phone.
Call Records
Calls are logged with summaries, transcripts and relevant booking details, giving your team a clearer picture of what was discussed and what needs attention.
Branded Receptionist
Give callers a consistent, company-branded experience at any hour. When a request needs a human, your receptionist can arrange a callback or transfer the call when configured.
Call Answering
Your AI receptionist answers incoming calls 24/7, even when your team is busy, on another job, or away from the office. Every caller gets a professional response instead of voicemail.
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Frequently asked questions.
Yes, natively. Your agent checks live availability, creates the customer and job records in ServiceTrade during the call, and repeats the details back to the caller before hanging up. Bookings made on the same call can be amended too.
Field service businesses: pest control, plumbing, HVAC, electrical, roofing, cleaning, locksmiths and more. Point Crayna at your ServiceTrade account and it learns your services, prices, policies and service area automatically.
The voice is natural and conversational — callers can interrupt, change topic and ask follow-up questions without fighting a menu tree. Mostly, callers just notice that someone competent picked up on the first ring, day or night.
The agent recognises urgent situations (gas leaks, floods, wasps indoors), reassures the caller, captures the full details, and flags the call as an emergency so your team hears about it straight away, not next morning.
Callers are never trapped talking to a machine. The agent takes their details, promises a follow-up, and logs the request in your dashboard, so nobody slips through the cracks because you were under a van.
Your agent answers every line simultaneously. No engaged tones, no queues, no hold music. A Friday-afternoon surge gets answered exactly like a quiet Tuesday morning.
Plans have a monthly answered-minute allowance with a hard cap and no overage billing. When it's used, new calls get a polite message and hang up until the next billing period (or until you upgrade). You can upgrade any time.
Usage is measured from total live call session time across the month, accumulated in seconds and converted to minutes. Calls that never connect aren't counted, and transfers/emails follow your configured behaviour.
About 10 minutes, self-serve: connect your Twilio account, connect ServiceTrade, and tell Crayna about your services, prices, policies and service area. There are no setup fees.
Every plan starts with a 7-day free trial — nothing is charged until it ends, and we'll remind you before your first payment. You can also listen to the demo call on this page, and the homepage demo walks through a typical call from first ring to booked job in ServiceTrade.
No. Connect your Twilio account and import numbers you already own — callers keep dialling the number they know, and your agent answers them.
Yes. Crayna answers on your own Twilio number, which you connect after checkout. Twilio bills you separately for the number and inbound minutes.
Your ServiceTrade credentials are encrypted per company and used only to act on your behalf. Call transcripts and outcomes stay in your dashboard, visible only to you.
No contracts, no setup fees. Month-to-month billing, cancel any time, effective at the end of your paid month.