Terms of Service

These Terms of Service (“Terms”) govern your use of the Crayna service - the AI voice agent for pest control companies (the “Service”), operated by Crayna (“we”, “us” or “our”). By signing up, you agree to these Terms and our Privacy Policy. If you use the Service on behalf of a company, you represent that you have authority to bind that company, and “you” means the company.

Crayna answers your company’s phone calls when you can’t. Specifically, the Service:

• Provisions a dedicated local phone number that callers dial;
• Answers calls with an AI agent trained on your services, pricing, service area and policies;
• Books jobs, answers questions, and detects emergencies - flagging them for your team so someone follows up;
• Syncs booked jobs to your dispatch software when you connect one;
• Keeps a call log with transcripts, summaries and weekly analytics in your dashboard.

The agent always answers. When a caller needs to speak to a person, or a call cannot be fully resolved, the agent reassures the caller that your team will follow up and leaves you a note in your dispatch system. Your team is never dialed automatically.

You sign in with Google OAuth. One account is associated with one company and one agent. You are responsible for keeping your account credentials secure and for all activity under your account. We are not liable for losses caused by unauthorized use of your account that we could not reasonably prevent.

You agree to:

• Provide accurate configuration. Your agent speaks for your business based on what you configure - pest types, pricing, offers, service area and hours. You are responsible for its accuracy, and for pricing and commitments your agent quotes from your configuration.
• Comply with call laws. You are responsible for complying with call-recording, consent and AI-disclosure requirements in your jurisdiction (for example, two-party-consent states and FCC rules on AI-generated calls). We build standard disclosures into the service, but you must confirm they satisfy your obligations.
• Follow up on flagged calls. Emergencies and unresolved calls are flagged to your team through your dispatch system. If you add your own number, urgent calls may also be transferred straight to it. You are responsible for answering transferred calls and for responding to those flags promptly.
• Not misuse the Service. You will not use the Service to break the law, harass anyone, send spam, misrepresent yourself, or interfere with the Service or other users.

Crayna can detect urgent situations and flag them as emergencies for your team. This is a best-effort feature based on AI judgment - it is not an emergency service. The Service is not a substitute for 911 or any public safety answering point, and we make no guarantee that every emergency will be detected. If your business offers 24/7 emergency service, you remain responsible for staffing your team and following your accepted protocols. Where you provide a number for transfers, the agent may connect an urgent caller to it during the call - you are responsible for answering it.

To make your agent accurate, you can provide your company website URL and knowledge items. You grant us a limited, non-exclusive license to scrape, store, process and use that content to poweryouragent (for example, embedding it for retrieval). You warrant you have the right to provide this content and that it does not infringe anyone’s rights. When you delete your account, this content is deleted per our Privacy Policy.

You may connect the Service to external dispatch software (ServiceTitan, Housecall Pro, Jobber, Kickserv, Workiz, Fieldwork and others). When you do, you authorize Crayna to read data and to create or update records - customers, jobs and appointments - in that software on your behalf. Your credentials are encrypted at rest. You are responsible for granting only appropriate permissions, and your use of each provider remains subject to that provider’s own terms.

The Service provisions a new local number for you. That number expires after 30 days unless renewed - we will send renewal reminders before expiry. You may not port or resell Crayna-provisioned numbers. We try to make caller ID and number quality reliable, but number availability is subject to our carriers.

The Service is a single flat monthly subscription with no tiers and no per-minute metering, billed in advance through our payment provider, Dodo Payments. There are no contracts - you can cancel anytime, effective at the end of the month you’ve paid for.

• We do not store your card details; Dodo Payments does.
• Your subscription auto-renews each month until you cancel. If payment fails, we will notify you and may suspend the Service until payment is settled.
• When you cancel, your number stops working at the end of the billing period, and your data is deleted per our Privacy Policy (within 30 days from active systems, 60 days from backups).
• Free trial: new accounts start with a 7-day free trial that includes 100 answered call minutes. Nothing is charged until the trial ends, and we remind you before your first payment. The trial allowance is independent of any paid plan’s allowance.
• Free trial: cancelling a free trial ends it immediately and the unused trial minutes do not carry over. If you later resubscribe, any new trial is a fresh trial with its own allowance; eligibility for a new trial is determined by our payment provider.
• Fees do not include taxes, which you are responsible for where applicable.
• Refunds are issued at our discretion; if a service disruption materially degrades your agent for an extended period, we will work with you to make it right.

The Service uses artificial intelligence. Like all AI systems, it can make mistakes:

• Answers may be incomplete, out-of-date or incorrect (including “hallucinations”);
• Transcriptions and summaries may contain errors;
• The agent might misunderstand accents, names or details like addresses and dates;
• Bookings it creates depend on the accuracy of what a caller says and what your configuration contains.

You are responsible for reviewing your call logs and for confirming any high-stakes information (prices, times, addresses) before relying on it. The Service is a tool for your business, not a replacement for your judgment.

Calls handled by Crayna are answered by an automated agent that you present to your callers as your answering service. We make customary AI and recording disclosures on calls where applicable law requires.

The Service, including its software, agent technology and branding, belongs to us and our licensors. You get a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, reverse-engineer or resell it. If you give us feedback, you grant us a perpetual, royalty-free license to use it to improve the Service.

You can stop using the Service anytime by cancelling in your dashboard. We may suspend or terminate access for violation of these Terms, illegal activity, or non-payment - in which case we will tell you why and, where the issue is fixable, give you a reasonable chance to fix it before your data is deleted per our Privacy Policy.

Disclaimer of warranties. The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or that every call will be answered - calls may fail due to carrier outages, configuration errors or other causes outside our control.

Limitation of liability. To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Service is limited to the amounts you paid for the Service in the 12 months before the claim. We are not liable for indirect, incidental, consequential, special or punitive damages, or for lost business or revenue - including from missed calls, failed transfers, delayed bookings or AI errors.

You agree to indemnify and hold us harmless from claims, damages and costs (including reasonable attorneys’ fees) arising from your use of the Service, your configuration, your website content, your failure to comply with call-recording or consent laws, or your breach of these Terms.

These Terms are governed by the laws of the Republic of India, without regard to conflict-of-law rules. Before filing any claim, you agree to contact us and attempt to resolve the matter informally for 30 days. Disputes not resolved informally will be brought exclusively in the courts located at [Your City], India.

We may update these Terms from time to time. Material changes will be announced by email to your account address, and the “Last updated” date will be refreshed. Continuing to use the Service after changes take effect means you accept the updated Terms. If you don’t accept them, cancel your subscription.

Questions about these Terms? Email us at ryanferds23@gmail.com.

Read our Privacy Policy.